Lapland Welcome Ltd
Terms and conditions of holiday packages
Our holiday packages include
• Accommodation, half board accommodation or full board accommodation in rooms, apartments or cottages
• Airport transfers and other local transfers according to the itinerary
• Programs according to the descriptions, twin driving on sledges or snowmobiles (solo driving if mentioned)
• Guiding in English, other languages if mentioned
• In November – April winter thermal clothing including warm winter overalls, warm boots and socks, gloves and hats
If you have booked services separately not as a package the services are provided like ordered. The winter clothing you will receive in the beginning of your holiday and we will collect it back at the end of your stay. Winter clothes come always with programs only. You need your normal clothes, warm underwear, pullovers and sun glasses. Please remark that even in summer time the arctic climate might be cool. If you have small children, aged people or people with health restrictions in your group please check us if the offered package is suitable. Usually they are suitable for all.
You can book your holiday either by email or fax. For a booking we need your names, dates of births and nationalities sent by email or fax. As a receipt of the booking we will send you an invoice and other appropriate information, where you will see the services you have booked and the terms of the payments. Payments are often due as follows: 10% within a week of booking and 90% one month before arrival. Depending on the services the payments might be due earlier as well. The more different services the earlier the payments are due. Exact information is visible on your invoice. The deposits you can pay by the most common credit cards (special form). The payment is possible by bank transfer, too. In this case please ensure that the money is visible on the account on the due date, please pay a few days before the due date. Unpaid services are concerned as cancelled.
In case of your cancellation we can’t pay usually the paid deposits back, this is needed to cover the booking and the cancellation costs. In some certain cases deposits will be paid back (your force majeure). The office costs (10% of total amount) will never be paid back. We obey the Finland Travel Act (1079/1994). If the cancellation comes earlier than 4 weeks before arrival 90% will be paid back. If the cancellation comes before than 2 weeks before arrival 50% will be paid back. Later cancellations are not refundable. For the highest seasons the cancellation terms are harder depending on our responsibilities to the subcontractors.
The flights are not included and please book them at your local travel agency or on internet. We can also help with domestic flights and trains. Please send us your flight or train details, arrival and departure times, as soon as you have them. The guide will be waiting for you at the airport or railway station with a “Lapland Welcome” sign, if we have the flight or train details early enough, at least one week before your arrival. The airports are Rovaniemi and Kemi, sometimes Oulu, Kittilä or Ivalo depending on your itinerary. It is also possible to book flights to Helsinki or Tampere and a night train from Helsinki or Tampere to Rovaniemi or Kemi. More information on www.vr.fi on the English pages. The local airport transfers are included to the holiday packages only.
We recommend that you book appropriate personal travel insurance. The guests participate all services by their own risk. On snowmobile safaris the driver is always in response like when renting a car. For driving a snowmobile you need a driving license from your home country. Those who don’t have a driving license may sit as passengers as well as children below 15 years. Children below 10 years may sit safely on the guide’s sledge as close to their parents as possible. In case of damage to the snowmobile the driver is responsible for the repairing costs up to maximum of 600 Euros / damaged snowmobile, the insurance covers the rest. This is very rare, anyway. This statement doesn’t concern technical problems in engine or transmission after the normal use. For more information please contact us!
We are a registered package tour operator for Finland. Our license number is 12062/08/MjU. We have also reached the highest creditworthiness so we are also economically a very reliable partner.