Certificate of Excellence 2016 new

Lapland Welcome was again awarded by Certificate of Excellence 2016. Thank you!

Lynx Xtrim 900 ACE

 

LAPLAND WELCOME - Lynx Xtrim 900 ACE




ROVANIEMI, LAPLAND FINLAND – 27th of April 2016  Lynx Xtrim 900 ACE, the best snowmobile for long distance safaris. Next winter safaris are now available for new bookings. Enjoy the modern technology and nature together!

 

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Lapland Welcome Ltd

Rovakatu 26

96200 Rovaniemi Finland

tel. +358 20 735 29 40

www.laplandwelcome.fi

This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

online booking www.laplandwelcome.com



TripAdvisor Certificate of Excellence 2015

 

LAPLAND WELCOME AWARDED 2015 TRIPADVISOR CERTIFICATE OF EXCELLENCE



Recognized as a Top Performing hospitality as Reviewed by Travelers on the

World’s Largest Travel Site



ROVANIEMI, LAPLAND FINLAND – 19th of May 2015 Lapland Welcome today announced that it has received a TripAdvisor® Certificate of Excellence award. Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.



When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.



Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Lapland Welcome and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Mr Moilanen / Managing director of Lapland Welcome Ltd. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”



"TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”




Lapland Welcome Ltd

Rovakatu 26

96200 Rovaniemi Finland

tel. +358 20 735 29 40

www.laplandwelcome.fi

This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

online booking www.laplandwelcome.com



Lapland Welcome starts Aurora tours in Rovaniemi on Friday 22nd of August


Lapland Welcome starts Aurora tours in Rovaniemi on Friday 22nd of August

Lapland Welcome starts Aurora tours in Rovaniemi on Friday 22nd of August. Join us and come spotting the Northern Lights on the best possible place in Rovaniemi. Don’t you think that you would need a glass igloo to see them just join us and we will bring you to the mountains where the chances are the best. And if you don’t manage to see them our Aurora trips have a lot of activity anyway. We barbeque there by living fire in a tepee and experience some old Finnish mythology and shamanism. The more nights you book the better chances you have. Lapland Welcome offers Northern lights trip by car and on foot by price 79 Euros / adult and now second and third tours by lower price 59 Euros / adult children half. Good luck!

 

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This picture is from our tour!

 

Lapland Welcome got Quality1000 diploma 17.1.2014


Quality1000

is a programme tailored for the hospitality industry and founded on international criteria for quality awards. Quality coaching is practical instruction in which a company’s personnel are trained in the use of various tools for quality development.

One of the targets of this coaching is to enable the company and its staff to independently develop the quality of their products, services and activities after training.

QualityNet is a system for the comparison of key figures, tailored for the hospitality industry. It allows companies to monitor their own results and compare them with those of their competitors by country, provincial and narrower regions, project, group or trade, with a focus on customer satisfaction, staff satisfaction, owner satisfaction, etc.

Receiving a Quality1000 Diploma requires a system for collecting feedback. This can be either QualityNet or some other verifiable system.

q1000

How did Quality1000 come about?

The planning project for new quality policies and their implementation programme for Finnish tourism began in 2001 at the instigation of the Finnish Tourist Board. The purpose of the project was to raise the quality of Finnish tourism services so that their quality would correspond to their price level. To spur on the work, the planning project for Quality1000 was launched. The targets set for Quality1000 included the creation of consistent quality criteria and indicators for small and medium enterprises in the tourism trade. The requirement for these criteria and indicators was that they should be suitable for different tourism sectors and companies. The vision for Quality1000 was that, in a few years, a thousand companies would be involved in the programme through training, field guidance and other support. One of the most important targets set for the project was that after Quality1000 coaching, companies would be able to independently continue and maintain their systematic work on quality.


Success through quality

We Finns tend to take the high quality of Finnish products and services for granted. In the international market, however, impressions are not enough. To achieve a good or excellent level of quality, you need tools, and to prove your excellent quality to others, you need acknowledgement and diplomas. The Quality1000 Diploma, a certified quality assurance system (eg. ISO 9001), or some other signal of a company’s quality system provides creditability even in the international market.

Efficient tools

Three efficient spearheads of development are used in Quality1000 coaching: self-evaluation, the Quality1000 work book and either QualityNet or some other system for collecting feedback. Self-evaluation helps in recognising your development needs and in planning development measures to be taken to achieve your targets. In future, self-evaluation will function as a tool for internal quality auditing. With the Quality1000 work book, work will progress in a controlled manner and the ready-made templates will ease documentation. QualityNet, or the company’s own system for collecting feedback, are excellent tools for monitoring quality development and, of course, for the most important task: listening to customers to improve the company’s activities.

 

 

Webshop

 

Lapland Welcome opened a new on line shop for winter safaris in Rovaniemi.
Now you can book some of our winter safaris in Rovaniemi online !

webshoplogo

 

Booking a safari in the webshop or by email, what are the advantages?

 

Using our webshop:

- You will access a 24h service online.

- This is an easy and fast booking system.

- You will have access to an easy payment service.

 

By sending your request by email:

- You can gain a discount for several safaris booked and paid at least 1 month before the first program starts.

- You can easily ask to tailored your safari

 

 

In any case, you will receive a confirmation or a reply to your request by email latest within 48h. 

Book and enjoy!

Flickr

 

 

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Lapland Welcome is now in Flickr

Check authentic pictures from our Lapland trips here!

 

Lapland Welcome - ice sea

Finnish Meteorological Institute - Aurora info

 

The monthly auroral nights, percentage of total annual number. The red line shows that from South Finland to the Arctic Circle there are two maxima within a year: in September/October and in March. During the summer, the nights are too bright for observing auroras.

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The statistical hourly occurrence frequence of auroras in Lapland. Statistically, the best time for seeing auroras is just before the midnight. The occurrence probability is then about 80 % providing that the sky is not too much covered by clouds.

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Welcome to spot the Northern Lights at the Arctic Circle in Rovaniemi ! To maximize the chances please book a trip to the little mountains with Lapland Welcome Ltd – Northern Lights expert in Rovaniemi.

 

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Lapland Welcome Rovaniemi
Rovakatu 26 - 96200 Rovaniemi - Finland

Main office: +358 20 735 29 42

email: This email address is being protected from spambots. You need JavaScript enabled to view it.
www.laplandwelcome.fi
online booking: www.laplandwelcome.com
2012 © Lapland Welcome Ltd | license: 12062/08/MjMvU 

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