Privacy Policy
Who we are
Lapland Welcome Ltd operates the website https://www.laplandwelcome.fi.
We provide travel experiences, activities and related services in Finnish Lapland.
What personal data we collect and why
We may collect and process the following personal data:
• Name
• Email address
• Phone number
• Nationality
• Booking details
• Payment related information
• IP address and technical device information
We collect this data in order to:
• Manage bookings and provide purchased services
• Communicate with customers before, during and after their visit
• Send booking confirmations and service information
• Meet legal, accounting and safety obligations
• Improve our website and services
Contact and booking forms
When you submit a contact or booking form, the information you provide is stored securely and used only for customer service, reservation handling and legal obligations. We never sell your data to third parties.
Cookies
Our website uses cookies to ensure proper functionality, improve performance and analyze traffic. You can manage or disable cookies through your browser settings. Some site features may not work properly without cookies.
Embedded content
Pages on this site may include embedded content such as videos or maps. Embedded content behaves as if you visited the external website directly and may collect data according to their own privacy policies.
Who we share your data with
Your data may be shared only with trusted partners when required to deliver the purchased service, such as activity providers, accommodation partners, transport operators and payment processors. All partners comply with GDPR regulations.
How long we retain your data
We retain personal data only as long as necessary to provide services and meet legal obligations. Booking and accounting records are stored according to Finnish accounting law. Marketing data is stored until consent is withdrawn.
Your rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
Requests can be sent to: info@laplandwelcome.fi
Data security
We apply appropriate technical and organizational measures to protect personal data against loss, misuse and unauthorized access.
Where your data is sent
Visitor form submissions may be checked through automated spam detection services. All data is processed within the EU or under GDPR compliant safeguards.Visitor comments may be checked through an automated spam detection service.